Privacy Policy

This Privacy Policy describes how Splendid Landscape collects, uses, and protects the personal information of our clients and website visitors.

Information We Collect

We collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Physical address and property details
  • Service details and landscaping project requirements
  • Property photos and site measurements
  • Preferred contact methods and availability
  • Payment information for processing transactions
  • Property access information and security codes (when applicable)

We also collect information through contact form submissions, consultation requests, and project estimates, which are managed by our CRM system.

How We Use Your Information

We use your information for the following purposes:

  • Providing landscaping design and maintenance services
  • Creating customized landscape plans and project proposals
  • Communicating with clients regarding project updates and scheduling
  • Responding to client inquiries and providing support
  • Processing payments and managing billing
  • Coordinating site visits and service appointments
  • Maintaining project records and warranty information
  • Sending occasional email marketing communications about seasonal services and landscaping tips (with opt-out options)
  • Scheduling regular maintenance services

Information Sharing

We do not share your personal information with any third parties, except as required to deliver our services (such as with suppliers, subcontractors, or permit authorities) or as permitted by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Data Security

We take the security of your personal information seriously. We use secure servers, encrypted payment processing, and restrict access to data to protect it from unauthorized access, disclosure, or misuse. Property access information is handled with particular care and stored securely.

Data Retention

We retain your personal information and project records until you request deletion or as required for business, legal, and warranty purposes. Project documentation may be retained longer to honor warranties and provide ongoing maintenance services.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at [email protected].

SMS Terms

Splendid Landscape provides appointment reminders, project updates, seasonal maintenance notifications, and direct support via SMS. Stay informed about your landscaping projects through convenient text messages.

You can cancel the SMS service at any time. Simply text “STOP” to the number you receive messages from. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, simply reply to one of our messages, or sign up again as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

We comply with Canadian Anti-Spam Legislation (CASL), applicable carrier requirements, and industry standards for SMS communications.

Property Access and Photography

Property photos and site measurements are collected solely for project planning and documentation purposes. Photos of completed projects may be used for marketing purposes with your explicit consent. We maintain strict confidentiality regarding property access information and security details.

Seasonal Services and Weather-Related Communications

We may use your contact information to notify you of seasonal service opportunities, weather-related scheduling changes, or urgent property maintenance needs (such as storm damage assessments).

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].