Terms of Service

1. Acceptance of Terms

By accessing or using the services of Splendid Landscape, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Splendid Landscape offers a variety of landscaping and outdoor maintenance services, including:

  • Landscape design and installation
  • Garden design and planting
  • Lawn care and maintenance
  • Tree and shrub care
  • Hardscaping (patios, walkways, retaining walls)
  • Irrigation system installation and maintenance
  • Seasonal cleanup and maintenance
  • Snow removal services
  • Landscape lighting installation
  • Outdoor living space construction
  • Property maintenance and upkeep

3. Payment Terms

Payment terms vary by service type:

  • Design Services: 50% deposit required upon contract signing, balance due upon completion
  • Installation Projects: Payment schedule outlined in project contract
  • Maintenance Services: Payment due within 30 days of service completion
  • Emergency Services: Payment due immediately upon completion

We accept e-transfer, cheque, cash, and credit card. Late payments may incur interest charges as outlined in your service agreement.

4. Project Estimates and Contracts

  • All estimates are valid for 30 days unless otherwise specified
  • Material costs are subject to change based on market fluctuations
  • Change orders must be approved in writing and may affect project timeline and cost
  • Permits and municipal approvals are the responsibility of the property owner unless specified otherwise
  • Project timelines are estimates and may be affected by weather, permit delays, or unforeseen circumstances

5. Property Access and Site Conditions

Clients agree to:

  • Provide safe and reasonable access to work areas
  • Mark underground utilities before work begins (Call Before You Dig)
  • Remove or protect valuable items in work areas
  • Ensure pets are secured during service visits
  • Provide accurate property boundary information
  • Notify us of any hazardous conditions on the property

Splendid Landscape is not responsible for damage to unmarked utilities or pre-existing property damage not disclosed prior to work beginning.

6. Weather and Seasonal Considerations

  • Outdoor work is weather-dependent and schedules may change due to conditions
  • Planting and seeding are subject to appropriate seasonal timing
  • Snow removal services operate according to separate seasonal contracts
  • Some services may be suspended during extreme weather conditions for safety reasons

7. Warranties and Guarantees

  • Plant Materials: 1-year warranty on trees and shrubs (excludes damage from weather, pests, or improper care)
  • Installation Work: 1-year warranty on workmanship for hardscaping and installations
  • Maintenance Services: No warranty on ongoing maintenance work
  • Warranties are void if follow-up care instructions are not followed

8. Limitation of Liability

Splendid Landscape shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services, even if we have been advised of the possibility of such damages. Our liability shall be limited to the amount paid for the services. This includes but is not limited to plant mortality due to weather conditions, damage from acts of nature, or pre-existing soil conditions.

9. Cancellation Policy

  • Design Services: 48-hour cancellation notice required
  • Maintenance Services: 24-hour cancellation notice required
  • Installation Projects: Cancellation terms outlined in project contract
  • Emergency weather-related cancellations will not incur fees

10. Environmental and Municipal Compliance

All work will be performed in compliance with local environmental regulations and municipal bylaws. Clients are responsible for obtaining necessary permits unless otherwise agreed in writing. Tree removal and major landscaping changes may require municipal approval.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify clients of any changes via email or through our website, and your continued use of our services after such changes have been posted constitutes your acceptance of the new Terms of Service.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at [email protected].